Action Points: evidencing the trustee’s investment review

How Monitor identifies action points

Action points do not appear by chance. Each portfolio Enhance monitors is run through a comprehensive suite of independent checks and balances spanning return, risk and holdings data, tested against a broad range of benchmarks and timeframes. Where a check fails, or a parameter is breached, an action point is automatically generated, categorised and logged. This is what makes Monitor different from manager-supplied reporting: the assessment is independent, consistent across every portfolio and every quarter, and built on a depth of data no individual trustee could replicate in-house.

A helicopter view: action points at portfolio, client and practice level

Like the underlying portfolio reviews themselves, action points cascade from one tier of monitoring to the next. At the portfolio level, they sit inside the individual review report. At the client level, they aggregate across every portfolio held by the same client, giving the trustee a single list of every open issue affecting that client. At the practice level, they roll up further into a firm-wide view that powers Investment Committee meetings (see Investment Committees), exception reports and regulator submissions. Trustees, team leaders and the Board all see the same data at the level of detail relevant to their role.

Workflow tools, Governance Managers and a built-in audit trail

This is where Enhance is differentiated. The combination of structured action points, integrated workflow tools and a dedicated Governance Manager (see The Governance Manager), all delivered inside a single fixed-fee service, is what sets Enhance apart in the trustee monitoring market.

Inside Connect (see The Connect platform), every action point is tracked through its full lifecycle, raised, assigned, responded to, resolved or escalated, with a date- and user-stamped audit trail that updates automatically. Trustees and their teams manage the queue from the same platform that delivers the reviews; no separate tooling is required.

A Governance Manager hosts a quarterly practice review with each trust company client, walking the trustee through the prior quarter’s action points, Enhance’s specific portfolio observations and broader investment context. That meeting is itself a documented engagement that satisfies a meaningful slice of the trustee’s evidencing obligations.

All included, all evidenced

Enhance prices for outcomes, not features. The action point engine, the Connect workflow tools and the quarterly Governance Manager review are all built into the standard fixed portfolio review fee and fixed client review fee, irrespective of the size or complexity of the portfolios being monitored. There is no separate charge for any of it. And because every action point is captured, time-stamped and stored inside Connect, the trustee’s evidencing obligation, the documented record of the review process and every action taken, is satisfied as a by-product of using the service. Compliance becomes the path of least resistance, not a separate exercise.

The bottom line

You must evidence your investment review process and document every action taken. Investment manager reports do not deliver that. Manual workarounds (spreadsheets, email chains, meeting notes scattered across systems) will not survive serious scrutiny. Enhance’s Monitor service identifies the issues that matter at portfolio, client and practice level. Connect’s workflow tools and Governance Manager support turn those issues into a documented, auditable dialogue with the investment manager. The evidencing happens automatically. The fee is fixed.